General Rental Conditions
Hermes S.r.l. — Ischia Rental Service
ART. 1 - REQUIREMENTS
Motorcycles are only rented to people 18 years of age or older.
The company Hermes S.r.l. (hereinafter referred to as "Renter") delivers to the Customer the vehicle identified above, in an excellent state of maintenance and must be returned in the same conditions to the Renter at the end of the rental period. The Customer undertakes not to provide false information about their personal details, their age, their address and the existence of the legal requirements for driving qualification, expressly exempting the Renter from any prejudicial consequence that may arise for the latter in case of false declarations. Anyone who signs this contract in the name or on behalf of a third party is jointly liable with the latter for the execution of the obligations deriving from it also for the other effects of art. 116 paragraph XII of the Highway Code relating to entrustment to an unaware person of driving license. The Customer is responsible, in any case, for the actions and/or omissions of anyone who drives the rented motorcycle.
ART. 2 - VERIFICATION AND CUSTOMER OBLIGATIONS
The Customer verifies that the motorcycle is delivered to him in excellent condition, regularly maintained and with a full tank of fuel. The customer undertakes:
- 2.1. To drive the vehicle with the approved helmet worn, to transport the passenger only with the approved helmet worn, to look after the vehicle, together with the equipment provided, with the utmost diligence and in compliance with all legal regulations.
- 2.2. To use the motorcycle with care and prudence, not to subject it to high speeds and efforts, not to use it in races and competitions. Any damage and damage suffered by the motorcycle due to negligence, willful misconduct and carelessness (by way of example but not limited to falls, accidents, dents and mechanical failures) will be considered the responsibility of the Customer. In the event of damage exceeding the value of the vehicle, the customer will be responsible for the market price of the motorcycle.
- 2.3. To directly pay for any parking fines contested during the rental period by signing the attached form for fines.
- 2.4. To indemnify the Renter from any claim and/or request made by third parties for damages suffered by them and/or suffered by goods owned by them in any way attributable to this contract.
- 2.5. To reimburse the Renter for any expenses, including legal ones, that he may incur to obtain the fulfillment of financial or other obligations due for any reason.
- 2.6. It is understood that if, upon request of the Customer, the return of the vehicle and its keys has been authorized by the Renter during the closing hours of the shop, the rental will end on the date and time of reopening of the commercial premises.
- 2.7. To return the vehicle in the same conditions found at the time of rental, as per the signed graph on page 1 of this contract. Any damage found upon returning the vehicle will be attributed and charged to the Customer.
- 2.8. The Customer acknowledges that he does not have any real rights over the rented vehicle and the accessories supplied and, therefore, that he cannot dispose of them in any way.
ART. 3 – CUSTOMER COMMITMENTS & PROHIBITIONS
The Customer undertakes to drive or use the vehicle personally and not to transfer, free of charge or for a fee, its use to third parties for any reason, and in particular undertakes that the motorcycle will NOT be used:
ART. 4 – LIMITATIONS OF RENTER'S LIABILITY
The Renter cannot be held responsible towards the Customer, or the driver of the motorcycle and/or those transported, for damages of any nature, damage from a ruined holiday, emerging damage or loss of profit, and any other economic or non-economic damage, in any way attributable, even indirectly, to this contract or that they suffer due to malfunction of the vehicle or due to road accidents.
Likewise, the Renter cannot be held responsible for any type of damage occurring as a result of theft, riots, wars, causes of force majeure and fortuitous events.
Any objects forgotten by the Customer on the rented motorcycle will be considered abandoned; the Renter is not required to keep them and return them.
ART. 5 - RESERVATION AND CANCELLATION
Vehicle reservations can be made via email or by telephone. When booking the motorcycle, the Customer must provide a copy of the driving license, identity document and tax code. You will have to pay a percentage of the rate to confirm the booking.
ART. 6 – PICKING UP AND RETURNING THE VEHICLE
The motorcycles are delivered and must be returned to our headquarters in Forio (Na) at Via Provinciale Panza n. 374 (Cuotto location) or at other agreed points on the pattuited date and time.
It is expressly forbidden to return the vehicle during the Renter’s closing hours. The motorcycle must be delivered directly to one of his representatives, unless previously agreed in writing.
ART. 7 - PAYMENTS
At the time of booking, a deposit is required, while the remaining balance must be fully paid upon collection of the motorcycle.
Accepted methods:
In case of late payment of the sums due, the interest rate will be applied increased by three percentage points according to the law.
ART. 8 – SECURITY DEPOSIT
A security deposit is required upon signing the contract. A Credit Card (with embossed/raised numbers) in the holder's name is mandatory as a guarantee (Visa, Mastercard, Amex). Electronic/Prepaid cards (Postepay and similar) are excluded.
The deposit covers accidents, fines, penalties, vehicle recovery/storage, administrative costs, and loss of keys or registration documents.
ART. 9 & 10 – INSURANCE COVERAGE, CLAIMS & LIABILITY
All motorcycles are covered by civil liability insurance (RCA) covering damage caused to third parties, subject to deductibles, and are equipped with GPS tracking devices.
The Customer is NOT covered by insurance if:
- The customer is responsible for the accident with no identifiable opposing vehicle.
- The customer cannot provide elements suitable for reconstructing the event or identifying the offending vehicle.
- The vehicle is used for illicit purposes, speed competitions, towing, or cargo transport.
- The vehicle is driven under the influence of alcohol, drugs, or impairing substances.
- Damages result from accidents not reported within the prescribed deadlines.
- Damages are caused intentionally, by gross negligence, or by violating the road code rules.
- Damages exceed policy limits or result from vandalism, extreme weather, riots, fires, or earthquakes.
Obligations in Case of Theft, Fire or Accident:
Immediately inform the Renter, submitting the properly completed CID form within 12 hours (or a detailed report), notify the nearest police authority, and collect all names, addresses, and policy numbers of witnesses and parties involved. Theft must be reported to the authorities within 24 hours, presenting the original report copy to the Renter.
ART. 11 – FAULTS
In case of a technical failure not attributable to the customer, the Renter will provide a replacement vehicle if available. Repairs paid by the customer are reimbursed only if previously authorized and supported by a valid invoice addressed to the Renter.
Tire punctures and burnt-out light bulbs are entirely at the Customer's expense.
ART. 12 – SEIZURE OF THE VEHICLE
In the event of seizure or confiscation of the motorcycle by the judicial authority due to reasons attributable to the Customer, the daily rental cost will be charged until its official release, up to the replacement value of the vehicle.
ART. 13 & 14 – RENTAL LEASES & PENALTIES
The minimum rental duration is 1 day (24h). Rentals with a learner's permit are strictly prohibited. The vehicle must be returned with the same quantity of fuel as delivered.
| Event / Infraction / Loss | Penalty / Supplement |
|---|---|
| Return delay (Tolerance max 30 min) | € 30,00 |
| Return delay exceeding 30 minutes | 1 Extra Day Fee |
| Return after the shop's closing hours | € 50,00 + Extra Day |
| Loss, damage or theft of vehicle Documents | € 250,00 |
| Loss, damage or theft of vehicle Keys | from € 500,00 |
| Loss, damage or theft of the License Plate | € 700,00 |
| Unauthorized abandonment of the vehicle | € 2.500,00 |
